Shipping & Returns

Shipping Charges

Shipping Charges are based on:

• number of packages
• package volume
• overall weight of packages
• destination

Restaurant Solutions Inc. packages its products in the least amount of boxes necessary and transits orders with the least expensive carrier, unless otherwise specified. Plans for unloading at the final destination should be pre-arranged. Liftgate and/or inside delivery service may incur additional charges.

Expedited Shipping

Restaurant Solutions Inc. will try to arrange “next day” or “second day” delivery upon request. For expedited shipping, please contact us directly by phone at (770) 421-1999.

Shipping Outside the Continental U.S.

We cannot ship outside the continental US.

Upon Arrival

Before signing the delivery receipt, inspect for any shortage or damage and note the nature and extent of the shortage or damage on the freight bill. If you notice damage after the driver has left, save your damaged shipping box(es) and packing, and contact Restaurant Solutions Inc. at (770) 421-1999. Please do not return damaged items as they cannot be accepted without a return authorization number.

The carrier who delivers merchandise to your door is ultimately responsible for loss and damages. Acceptance of the shipment by the consignee is acknowledgment that the articles delivered are in good condition.

Returns

Stocked goods are charged restocking fee of 25% and must be returned in the original box/packaging and unused. Custom-made orders are non-refundable and not returnable.

Order History

Restaurant Solutions Inc. order history can be reviewed on by signing in to your account and reviewing your account history.